Dec 31, 2018

Mobile Banking services at Indian Post Office

New Era has begun:
Indian Post has improved its tempo with introduction of Mobile Banking facility which has enhanced its competitiveness among the other players in the banking and finance industry.
What services are offered?
A registered India Post Mobile Banking customer can avail the following banking facilities from home on one go:-
·         Balance inquiry of different categories of accounts including Time deposits (TD)Recurring deposits(RD), Public Provident Fund(PPF)National Savings Certificate (NSC), etc.
·         Via SMS banking can inquire balance and generate mini statements
·         Viewing mini statement and transaction history
·         Inquiry of cheques status
·         Opening a new TD and RD accounts
·         Self-fund transfer
·         Registering a payee
·         Fund transfer to registered payee
·         Paying RD installments
·         Loan repayment in PPF account
Largely acknowledged Money Transfer Service via Mobile:
Among all the online services offered, Money Transfer Service via Mobile is the simple, handy and most accepted one. This is user friendly and one does not require a Bank account to transfer money. Post completion of transfer transaction, the receiver is informed of the transaction per SMS and is given a secret code. With this code, he/she can withdraw the money from a nearby post office having cash out facility. Department of Post (DoP) has set very reasonable fees for this facility.
How to Use DoP’s Mobile Banking Services?
To avail the Mobile Banking Services you need to have a Post office savings account registered in a Core Banking Solution (CBS), then only you can apply to use the Mobile Banking service of India Post.
Step 1: Fill the Mobile Banking application form and attach the required Know Your Customer (KYC) documents, if needed. You should provide your mobile number and your e-mail id while filling up the form.
Step 2: Submit the application in the CBS Post Office where you have your savings account.
Step 3: The counter staff verifies your signature and authenticates your application and once all the information is there, he/she will accept the application. If you have opted for only Mobile Banking and not for Internet Banking, you should login to the system within 48 working hours from the time of submitting the application.
Step 4: India Post Mobile Banking application is Android supported and you have to download it from Google Play store. Once you download the app, simply enter the Customer Information File (CIF) number that you have got from your post office. After scheduled verification, you will be asked to give a Mobile Banking PIN (MPIN) of your choice.
Step 5: Once you select your MPIN, you are good to go. Use the app or browse the site with your mobile device. Login into the system with your user id and MPIN.
Step 6: In case you face any difficulty in using the system or have any complaints, call on toll-free number 1800-425-2440;alternatively, send an e-mail at
Always remember:
DoP never asks for your MPIN, User ID or any other confidential account information. If you encounter any such request, consider it as a hacking attempt.
wrapping up:
For DoP customers, Mobile Banking is the opportunity to use banking facilities anytime, anywhere; for the Department, it is a great way to improve its operational efficiency. Hopeful for a great leap from here to new heights of development.

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